What is ParentMail used for?

ParentMail is a service application that is used in over 6,000 schools, nurseries and children’s clubs to communicate to parents / carers. We recommend that all parents / carers use ParentMail because it gives you the flexibility to: Use a free mobile app on Android and iOS to pick up school messages instantly.

How do I register my parents mail?

Registering your ParentMail account can be done in minutes!

1. Step 1 – Receiving the registration email. You should have received an email that looks like this: (If not click here and fill out details update form)
2. Step 2 – Registering your account.
3. Step 3 – Download the ParentMail App.

Can you have more than one school on ParentMail?

If you have more than one child at the school, you will receive messages for both/all! Click ‘Let’s Go! ‘ to visit your ParentMail feed and to start managing your account. If you have an Android or Apple device, download the free ParentMail App to pick up messages on the go!

Is ParentMail free?

Where is shop on ParentMail?

1. Once logged onto ParentMail, click on the ‘Payments’ option on the left hand side of your screen. 2. Please select the ‘Shop’ option at the bottom of your screen.

How do I get a refund from ParentMail?

Search by name or order ID and then select the order you need to refund. Details of the order are displayed in the right-hand panel. If required, click the View Payments button to see details about the payment and whether it can be refunded. Click the Actions button then select Refund from the drop-down menu.

How do I get parent pay app?

You need a valid email address as a username and for account verification.

1. Navigate to parentpay.com.
2. Select Login at the top right corner of the screen.
3. Enter the username and password provided in your account activation letter and select Activate.
4. Complete the activation as detailed on the screen.
5. That’s it you’re done!

How do I contact Iris ParentMail?

Should you experience any issues accessing Live Chat, please visit click here. If you would like to know more about ParentMail, contact us today on 01733 595959 or email [email protected].

Can I get money back from ParentPay?

If an item which has been paid online requires a refund due to a trip cancellation, a remaining meal balance on a leaver’s account, or any other reason, it is possible to refund the payment back to the payer’s Parent Account.

Can you cancel a payment on ParentPay?

From the list of pupils/payments shown, click on the Receipt/Refund link. Details of the payment will be shown on the next screen. At the bottom of the screen click on Cancel Payment. On the next screen enter a comment for reference and click Confirm.

How does ParentPay work?

It requires a Direct Debit mandate to be authorised by your bank before payments can be collected (up to 3 working days normally or 6 working days for initial setup). Payments will be processed instantly in ParentPay. This is not a recurring direct debit.

How do I get my money back from ParentPay?

1. Navigate to Payment items > Reports.
2. Select Payment report.
3. Select Advanced options.
4. Change the Payment method to ParentPay.
5. online.
6. Select Search.
7. Select View receipt/make refund.
8. At the bottom of the receipt, select Refund.

How do I get my money back from Parentmail?

Click the Actions button then select Refund from the drop-down menu. The Refund Order window is displayed. Select the payment item(s) you wish to refund. Enter the Refund Amount (this displays the full amount by default so only needs to be amended for partial refunds) then click the Refund Selected button.

How do I take money out of ParentPay?

If you’ve got credit in your parent account, you’ll be able to withdraw the cash straightaway on the ParentPay website. You can do this by logging into your ParentPay account and choosing the ‘withdraw’ option on your parent account page – there’s full help on the ParentPay website.

Has ParentPay Been Hacked?

As a user of SolarWinds, as soon as ParentPay were made aware of the breach we isolated our systems and launched an immediate and thorough investigation. We have found no evidence to suggest ParentPay customer or partner data has been breached or compromised in any way.

How do I contact ParentPay?

Schools in the process of going live with ParentPay can contact the ParentPay Implementation Team directly on 02476 994 915.

Can you get your money back from ParentPay?